55.3.1 Error:
List two invoices same reference number and each invoice has amount is double the original invoice
Possible Cause:
You tried to export an invoice but the report generated by Latitude displays two records – same invoice# & the invoice amount is double the original amt
FIX:
Check contacts. It must only have one main contact
55.3.2 Error:
Message: Error occurred while writing to the Import Log File. Click OK to continue importing without creating the Log File
Possible Cause:
You encountered an I/O error. Check if you’ve got the MYOBLOG.TXT open
You tried importing myobinvs.txt; modified so that Salesman Last & First name contains Job Captains First/Last Name
You tried importing myobinvs.txt; modified so that Job field contains Latitude Job number
FIX:
Close MYOBLOG..TXT
Make sure Salesman exist in MYOB
55.3.3 Error:
I/O Error in Rewrite Routine
Possible Cause:
You tried importing invoices in MYOB but myobinvs.txt is opened by excel or notepad
FIX:
Close notepad or excel and do the import again
55.3.4 Error:
Invoices for Clients which have no ‘Main Contact’ set cannot be exported
Possible Cause:
No main contact identified in the contacts tab
FIX:
Business Contacts -> Contacts tab -> assign a main contact
55.3.5 Error 3:
Account number must be numeric
Possible Cause:
You tried to export a receipt but the Chart of Accounts Account Number is name of Bank
FIX: Make sure it’s the account number and not the name of the bank
55.3.6 Error 10:
Invalid date
Possible Cause:
Incorrect import Data selected (e.g. Item Sales, Professional Sales, etc.)
FIX:
When doing Import, select:
Receipts ->Receive Payments for myobReceiptAccrual.txt
Sales -> Service Sales for myobinvs.txt
Cards -> Customer cards for myobcard.txt
Check Regional Settings -> English (XXXX) where XXXX is the name of your country
55.3.7 Error 11:
Transactions dated before the beginning of your financial year may not be imported
Possible Cause:
You exported an invoice that is dated before financial year
FIX:
Check if the invoice date is correct and change it to current year
55.3.8 Error 14:
Invalid Account number
Possible Cause:
GL Account No in Invoice is incorrect
FIX:
Finance->Invoice->find the invoice no -> go to invoice details and correct the GL Account No
Check if the GL code is using dashes instead of dots eg. 4.1000 and not 4-1000
55.3.9 Error 15:
Account number not found in list of postable accounts
Possible Cause:
GL Account No in Invoice does not match any GL Account in MYOB
FIX:
Check GL account in Invoice Details against the GL Account in MYOB if its existing
55.3.10 Error 24:
Duplicate card
Possible Cause:
Customer already exist in MYOB
FIX:
If customer exist in MYOB, ignore message. If importing invoices, with multiple GL Account No use Duplicate Records: Add Them
55.3.11 Error 26:
Card not found
Possible Cause:
Card was not imported from Latitude or there is no existing card
FIX:
Do import for myobcard.txt
55.3.12 Error 29:
Invalid tax amount
FIX:
Check if there is an extra line in the invoice line items that has no amount. If not required, delete this empty line or make sure the GL Code is the same at least with one of the invoice lines
55.3.13 Error 42:
Deposit Account must have cheque privileges
Possible Cause:
You entered a non asset/cheque GL account when processing Receipts
FIX:
Check Bank Account used during processing of receipts. Check Bank Accounts and Chart of Accounts Account Number
55.3.14 Error 90:
Ex-Tax Amount and Inc-Tax Amount are invalid or blank
Possible Cause:
Export of an invoice with multi-lines that don’t have any amounts
FIX:
Tick Consolidate GL Account and Tax Type
55.3.15 Error 132:
Invoice # not found
Possible Cause:
Import of payments before invoices
FIX:
Do import for myobinvs.txt before myobReceiptAccrual.txt
55.3.16 Error 134:
Payments are not allowed on quotes & credits
Possible Cause:
Negative values on payments
FIX:
Do Manual adjustment on MYOB Bank & AR (see below)
55.3.17 Error 172:
A valid entry must exist within either the Co./Last Name or CardID field
Possible Cause:
Use of wrong import file of either invoice or receipt
FIX:
Try again & select the correct import file
55.3.18 Error 190:
Customer not found
FIX:
Check Latitude and MYOB to be sure the client code and name are the same
55.3.20 Error 3170:
Couldn't find installable ISAM
Possible Cause:
Import Cards from a MYOB card CUST.TXT